Poor service

On the 28/09/2015 my sportscene account was approved then the 21/10/2015 I recieved an sms to advise me that my card was blocked because they did not do their verification check with my salary and playslips etc. Okay fine I didnt mind , I recieved a voucher and was grateful for that . In the sms I recieved I was advised that i need to take 3 months payslips and my id document to any sportscene and have it sorted which I really didnt mind as they need to do their job. The reason for my clomplaint is because I went to Sportscene in Cavendish Claremont was assisted by a great lady by the name of Nuraan who called tfg and she was transfered through to so many departments and bare in mind I was on lunch , I was late from lunch , nothing was resolved and now I need to return tomorrow morning early in order to be assisted as the department which Nuraan was intially supposed to call was not answering. I just want you guys to realize that some of your customers can only do these things during lunch times and also the fact that i need to run around now for something that is not even my fault . Please just do your job correctly as I tolerated you the issue in the first place .