DD
Daniel D

1 reviews | Active since Sept 2010

23 Mar 2015, 19:06

Poor response from TFG. Forensic Department

********** Account Opened - Total Sports <br> Acc Number: ***<br> <br> Daniel Dekker<br> I.D Number: ***<br> <br> Total Sports Forensic Department<br> Tel: ***<br> Fax: ***<br> Total Sports Reference: Miss C Jephthah<br> <br> Dear Munnik & Basson DaGama,<br> <br> I have filled in a Dispute form with regards to a Account which was opened *******ly and ********ly. <br> <br> Total Sports Forensic Department, Co-Ordinator, Mr Angelo Davis advise accordingly that Your company should do a proper investigation into this matter. <br> <br> I have NOT opened this account and I request further investigation. They indicated this account was sold after it was handed over to multiple agencies and extensive tracing tool's.<br> <br> Please advise according what to do from here onwards. <br> <br> I would like to see the purchases made on behalf of me and the application form that was filled in.<br> <br> If this matter is NOT resolved, I will instruct a attorney to act on my behalf as my Identity was ****** and used to make purchases and open a account with TFG.

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Replies (1)
Foschini
Foschini's reply24 Mar 2015, 08:08
Official
Hello MrDek,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologize for any inconvenience caused. We will send your comments to the Sports Division and they will contact you directly.

Your patience and understanding is appreciated.
Your Reference number: RM 18342