1 reviews | Active since Aug 2011
Poor quality of clothing
I purchase my clothing from Donna Clair only but the last 2 batches of clothing I purchased really changed my mind about their quality. Their clothing are expensive so you expect quality. I purchased a batch of clothing last year, a month after having my black corduroy pants it tore open at the pocket, I logged a complaint and they exchanged the pants for me. This morning after putting on my jean I lift my leg to put on my shoes and my whole jean tore open on the one side. This pants I have worn let's say max 5 times. I also have a peach shirt that the colour washed out, it now can't be worn anymore cause it looks old and the shirt was purchased in November last year! First I thought it's too much of a pain to log a complaint but after the jean this morning I'm not impressed. Donna Clair wants to ask outrages prices but wants to hand their customers poor quality clothing, no I want my items exchanged....I paid for it but can't use it!!!0
Thank you for approaching us for assistance with this matter. We are sorry to hear about the unfortunate circumstances under which you write and would like to apologise for any frustrations caused.
We understand the urgency of the matter so will have one of our Customer Service Representatives contact you soonest to advise on a resolution.
Kind Regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
Thank you for approaching us for assistance with this matter. We are sorry to hear about the unfortunate circumstances under which you write and would like to apologise for any frustrations caused.
We understand the urgency of the matter so will have one of our Customer Service Representatives contact you soonest to advise on a resolution.
Kind Regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
