Poor Quality Loafer Shoes – Foschini

On 14 April 2025, I purchased a pair of loafer shoes from Foschini (Malls Mall) for R600, believing I was investing in a quality product that would last.

Unfortunately, the shoes became damaged within a short period of normal use, which was very disappointing given the price and Foschini’s reputation. I expected better durability.

I understand the 6-month returns policy; however, due to personal circumstances, I did not get the opportunity to return the shoes within that period (around December).

I no longer have the physical receipt, but I do have my bank statement as proof of purchase, as the shoes were bought using my debit card at Foschini.

In addition, I have noticed on social media that several other customers have raised similar complaints about damage and quality issues with the same type of shoes. This suggests that it may be a wider quality concern rather than normal wear and tear, and I kindly ask that this matter be looked into.

I am requesting assistance from Foschini, whether through an assessment, repair, or any possible resolution, as I value the brand and hope this matter can be resolved fairly.