sR
shantle R

1 reviews | Active since Apr 2013

14 Aug 2017, 09:30

Poor Quality Garments

<p>I bought some underwear a few months back (less than 6 months) and the underwear started to tear and damage after just 4 monhts.</p> <p>They didnt cost less and I sent a query throuhg to your customer service and still waiting for a call or response to email, sad.</p> <p>I spent around R220 per 2 pack and all 4 of the underwear have tears, and worn out so quickly - how come?</p> <p>How is this possible?</p> <p>Is this the quality the Foschini sells?</p>

0
Replies (4)
Foschini
Foschini's reply14 Aug 2017, 15:57
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and quality clothing we are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

TFG

Your patience and understanding is appreciated.

Best regards,

sR
shantle R's update17 Aug 2017, 11:38
Reviewer Update
Good day I am not sure if I have missed the call from the area manager, but, they can also email me if they need more information Thanks
sR
shantle R's update30 Aug 2017, 13:52
Reviewer Update
I am shocked, a store of Foschini's calibre makes no attempts to resolve this yet you have my email and cell - terrible, you have lost my business!!!
sR
shantle R's update08 Sept 2017, 14:26
Reviewer Update
Do you really take customers complaints seriously???? Shocking and really pathetic service really.... no correspondence from Foschini to date!!!