Poor Quality and Poor Service

Angry CUSTOMERS.

I BOUGHT A PRODUCT ON THE 10 MAY N THE JEANS JUST LOST COLOR IN TWO WEEKS AND ONLY WASHED THEM ONCE, AFTER A SIMPLE HAND WASH WITH SUNLIGHT. SO I WENT BACK TO THE STORE IN EASTGATE AND THREE LADIES, ONE OF THEM IS BOITUMELO THE MANAGER ASSISTED ME SAID I MUST BRING IT BACK SO I WENT BACK YESTERDAY TO EXCHANGE THEM BUT WHEN I GOT THERE THEY TOLD ME I CAN'T ANYMORE CAUSE THAT'S HOW THE JEANS ARE BUT THEY JUST LOSE COLOUR. REGARDLESS OF THAT I AM PAYING FOR A WORN OUT JEAN AS I TOOK IT ON MY ACCOUNT. MY COLLEAGUE BOUGHT THE SAME JEAN THE SAME WEEK I DID AND HERS LOOKS PERFECTLY FINE. I FEEL THAT THE MANAGER WASTED MY TIME BY ASKING ME TO RETURN THE JEAN. THE LADY AT THE COUNTER MADE ME REPEAT THE STORY THRICE TO HER COLLEAGUES AS IF THEY WOULD DO SOMETHING ABOUT IT BUT NOTHING RATHER. I DONT WANT THAT JEAN. I AM A LOYAL CUSTOMER TO TFG AND FEEL THEY COULD HAVE HANDLED THIS IN A CIVIL MANNER. NOT MAKE REPEAT MYSELF LIKE IM TALKING TO INEFFICIENT OFFICERS MAKING A JOKE OUT OF ME