AJ
Amanda J
1 reviews | Active since Dec 2014
30 Sept 2022, 11:17
POOR POOR SERVICE
Poor poor service. I am so angry I received the incorrect parcel. And had to call back to an *********** consultant who now tells me I have to wait until they collect the incorrect parcel before my account gets credited. I actually required those items urgently. She couldn't even tell me where my order is???? I am totally disgusted in the Foschini group. Their quality control and checking process makes me question Management. I want my refund or deliver my products.
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Replies (2)
Foschini's replyOfficial
03 Oct 2022, 12:50Dear Amanda,
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the frustration and inconvenience. This is not the level of service we strive to provide our customers.
Kindly reach out to us at *** for urgent assistance.
We look forward to hearing from you. Kind regards, The Foschini Team
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the frustration and inconvenience. This is not the level of service we strive to provide our customers.
Kindly reach out to us at *** for urgent assistance.
We look forward to hearing from you. Kind regards, The Foschini Team
Foschini's reply03 Oct 2022, 12:50
Official
Dear Amanda,
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the frustration and inconvenience. This is not the level of service we strive to provide our customers.
Kindly reach out to us at *** for urgent assistance.
We look forward to hearing from you. Kind regards, The Foschini Team
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the frustration and inconvenience. This is not the level of service we strive to provide our customers.
Kindly reach out to us at *** for urgent assistance.
We look forward to hearing from you. Kind regards, The Foschini Team
AJ
Amanda J's updateReviewer Update
06 Oct 2022, 11:10After making a complaint to date nobody has contacted me. Numerous emails have been sent through and this matter is not getting resolved. If my account is not credited with items I did not receive please be rest assured I am going to close my account. And refuse to pay an account for items I have not received. The TFG group has failed with regards to service as well as ethics. This matter should have been resolved however I am still fighting to get my refund.
AJ
Amanda J's update06 Oct 2022, 11:10
Reviewer Update
After making a complaint to date nobody has contacted me. Numerous emails have been sent through and this matter is not getting resolved. If my account is not credited with items I did not receive please be rest assured I am going to close my account. And refuse to pay an account for items I have not received. The TFG group has failed with regards to service as well as ethics. This matter should have been resolved however I am still fighting to get my refund.