EC
ELIZABETH C
1 reviews | Active since Apr 2014
13 Mar 2015, 11:00
POOR POOR SERVICE
AS I'M WRITING THIS COMPLAINT I'M ON HOLD FOR THE NEXT AVAILABLE AGENT SINCE 30 MINUTES AGO THIS IS POOR SERVICE WHAT'S THE USE OF A CALL CENTER IF YOUR LAZY EMPLOYEES DON'T ANSWER WE HAVE TO HOLD HOLD EVERY TIME. I WAS TOLD I CAN APPLY FOR A LIMIT INCREASE TODAY BEFORE I FAX THE FORM I WANT TO MAKE SURE I CAN APPLY IF THIS GOES ON LONGER I WILL BE CLOSING MY ACCOUNT AND THAT'S A PROMISE. MY AIRTIME IS ALMOST FINISH OF HOLDING FOR THE NEXT AVAILABLE AGENT PATHETIC SERVICE!
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Foschini's replyOfficial
13 Mar 2015, 11:38Hello elizabeth54,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Best regards,
Foschini's reply13 Mar 2015, 11:38
Official
Hello elizabeth54,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Best regards,