iL
ipeleng L
1 reviews | Active since Dec 2022
07 Dec 2022, 09:40
POOR ONLINE CUSTOMER SERVICE
ONLINE SERVICE VERY BAD , THEY QUICK TO TAKE YOUR MONEY AND NOT DELIVER .THEY MAKE IT ALSO YOUR RESPNSIBILITY TO CALL AND DO A FOLLOWUP ON YOUR OWN DELIVERY AND WHEN DELIVERY IS NO WHERE TO BE FOUND YOU WANT YOUR REFUND THEY TELL YOU THAT IT TAKES 3-10 WORKING WHEREAS THEY WERE SO QUICK TO TAKE YOUR MONEY I AM FURIOUS EVEN WHEN YOU CALL YOU HOLD FOR AN HOUR AND NOT EVEN ALLOWED TO SPEAK TO MANAGER I FEEL DISRESPECTED AS FOSCHINI IS THE BRAND I LIKE AND I BUY FROM THEM ALOT.NOW THEY DONT WANT TO REFUND ME
Helpful (0)
Replies (1)0
Replies (1)
Foschini's replyOfficial
17 Jan 2023, 15:48Dear Ipeleng,
We are concerned to learn about the experience you’ve had, and would like to extend our apologies for the frustration and inconvenience. This is not the level of service we strive to provide our customers.
We would really appreciate the opportunity to contact you directly regarding your experience. Please could you send your contact details to us via ***, so we may get in touch with you to discuss your review.
Kind regards, The Foschini Team
We are concerned to learn about the experience you’ve had, and would like to extend our apologies for the frustration and inconvenience. This is not the level of service we strive to provide our customers.
We would really appreciate the opportunity to contact you directly regarding your experience. Please could you send your contact details to us via ***, so we may get in touch with you to discuss your review.
Kind regards, The Foschini Team
Foschini's reply17 Jan 2023, 15:48
Official
Dear Ipeleng,
We are concerned to learn about the experience you’ve had, and would like to extend our apologies for the frustration and inconvenience. This is not the level of service we strive to provide our customers.
We would really appreciate the opportunity to contact you directly regarding your experience. Please could you send your contact details to us via ***, so we may get in touch with you to discuss your review.
Kind regards, The Foschini Team
We are concerned to learn about the experience you’ve had, and would like to extend our apologies for the frustration and inconvenience. This is not the level of service we strive to provide our customers.
We would really appreciate the opportunity to contact you directly regarding your experience. Please could you send your contact details to us via ***, so we may get in touch with you to discuss your review.
Kind regards, The Foschini Team