1 reviews | Active since Dec 2014
it can only take so much of once patience for a store to be able to fix their mistakes. i bought a pair of Luella shoes at Foschini Cresta and in the box i found two right foot shoes. i went and told the store and was promised that they will get me the left shoes. i told them i did not want a refund and they assured me that the shoe will be paired. shoe no : ********** 4-2 size : 5 color: Black and white
i personally tried asking at other stores and found out that this was a Luella Problem but could be resolved. i just fill this has been neglected.
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
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