Poor Feedback

I app**** for a foshini accounts almost two weeks ago and still we haven’t received any feed back just a text to say it’s provisionally approved and I would be contacted if anything documentation was needed upon contacting the call center to clarify what the hold up is, I’ve been told the sms system is down. Why not send an email then and inform the customer what is happening with the application. Granted Foshini is providing credit however it’s not free the funds used will need to be paid back. So why does it seem as though Foshini is incapable of providing customers with feedback when at the end of the day it’s a long standing client they’ll have. I really can not be calling the call centre on a daily basis when clearly there’s seem to be an issue because each consultant provides different details. I need this matter to be dealt with a sense of urgency cause quite frankly this unacceptable. Regards Genevieve Alexander