Poor customer service received

I took in phone that I purchased on my account on the 15/10/2015 for repairs, instead of the phone being sent to Finrite being the insurance that i took up with them the phone was send to MTN, then thy assesed the phone and notified that the phone will be fixed provided i pay R300.00. i then called foschini's and it took them a while to accept that the lady that filled the wrong form and sent phone to the wrong place and agreed they will pay the R300.00 for the phone to be brought back to the shop and taken to Finrite. i have been at the store for more than 5 times and besides the numerous calls i made , Two weeks ago when i follow up as ussual i was told the phone has been taken to Finrite and the Store Manager called Crosby told me he will make a follow up on Mondays to try and speed up the process as there has been a long delay as the phone was sent to the wrong place only to find that the phone was still at the shop yesterday (08/12/2015 ) only then i was told the Phone was still at the store and promised the phone will be taken and I will get it on the 21st of Dec I was so angry about all the lies I told them not to send it and I picked up the phone.