Poor customer service DONT BUY FROM FOSCHINI ONLINE

POOR CUSTOMER SERVICE FROM TFG ONLINE: FOSCHINI - DONT BUY FROM THEM

I made an instant ipay transaction of R500.00 on Foschini online for order number: p ********** 39 on Sunday Nov 25, 2018, but it was the wrong pants. So I cancelled the order before it was sent because I want the Smart pants order number p ********** 02 instead. Smart Pants ********** 7 Size:8Qty:1Color:BLACKPRICE: R450.00 DELIVERY: R50

I sent numerous emails to ********** and to ********** with no response whatsoever from them and I called them only to be informed that they cant send me another pair of pants and they need to refund me and then I need to pay again, which is RIDICULOUS. They have the money, they just do an exchange basically. IT IS THE SAME PRICE. Just send me the smart pants and treat it as an exhange as you have the money..

They can just change the order number and keep the R500.00 that I paid for this order and send order number p ********** 02 to me instead of doing a refund? It will be so easy. IT IS LIKE AN EXCHANGE BASICALLY. Because I paid for the one order and cancelled it and want to exchange those pants on order p ********** 39 for THE SMART PANTS.

Why cant you just process it like an exchange instead of refunding the money whic will take 10 days and then I have to pay again??

I have sent many emails again since Monday to request for this exchange basically instead of doing a refund, BUT NO ONE CONTACTED ME OR REP****.

Poor customer service from TFG really