poor customer service

My wife app**** for a secondary card a month ago. The application form was so small it was very difficult to complete. The form was handed in Foscini Ceres Wester Cape on 29 Desember 2021. Ever since we heard nothing from Foschini. We phoned the shop and they said we must physically come in, We live in another town and it will cost alot to travel just for this. Two call centre calls was made and both agents dropped the call. After speaking about my problem for about a minute ,the agent asked me where did I buy the cellphone??? So this agent wasent even listening. The recording that you must listen to at the call centre when you dial,reads alot of irrelevant info,wasting my airtime. Wish I could rate them zero. Mandy the manager in Ceres branch just repeatedly say :come in to the store". Pathetic Foschini