Poor customer service by tfg

I'm so disappointed @TFG FOSCHINI IN DURBAN THE PAVILION WESTVILLE. I bought a phone in June and the phone had a out of box failure. At the time I was away in another province and had bought it for my kids in order to be able to contact them while away. Only to come back home a week later having not been able to communicate with My kids. I then sent the phone back to @foschini and they booked it in for repairs. I waited for about a month then went back to collect the phone only to be given a phone that has not been fixed at all.

I then went back to the TFG store in question and they explained that the same process has to be followed again. I left the phone and it went away for a good two months or more. I kept going back to check. Until I got it back still not working. No report nothing except that I only realised when I got home since I always pass by in a rush from work back home.

Now today I am at Foschini again returning this cellphone only to be told the same lame story of following procedure when I'm the one going up and down with my own petrol to keep doing the same thing. TFG particularly @Pavillion is taking customers for a ride I am dissatisfied with their service.