NF
Nothemba F

1 reviews | Active since Aug 2015

26 Jun 2018, 18:57

Poor customer service at its best

I have notices the bad and unfriendly attitude from Foshini at The Galleria Mall with great concern and disappointment. Today the 26th of June 2018 I went to this store to purchase one item. I waited for my turn to be assisted as I had requested the item to be kept for me a day before as it was the last size available. The cashier who then was done surving a customer before me, did not even greet but just looked at me shouted asking so rudely if I was paying with cash or card, then because I had nothing on my hands I thought she assumed that I was thwre to pay my account. I responded to her and sad I'm not paying I'm purchasing with the store card. She then sad I must come over to her. She stared at me with a very rude facial expression, she still did not greet, I told her I have an item kept and explained the item. She grabbed it behind her and again asked with a very angry unpleasant face. I handed her the store card, she scanned it and the way she asked me again with anger written all over her face if I was taking the item on 6 or 12 months, I responded and proceeded and shoved the receipt and the pan to me without a word I signed, she looked for a packet of which apparently they did not have the small or medium size suitable for one item I had purchased, she asked her colleagues if only big packets were available and they aflgreed. She took it put the item and handed it over without a thank you or anything. As I left the counter there was no other customers on the line. She called her colleagues saying they must come and tidy up while it's quiet. I left feeling very angry and disappointed with the service received and I don't think I will ever want shop there again.

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Replies (1)
Foschini
Foschini's reply28 Jun 2018, 14:35
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG