Poor customer service and lack of professionalism

the poor service I received at the Foschini store in Maponya Mall while attempting to return an outfit. I had misplaced my receipt, which I understand can complicate the return process. However, the manner in which I was treated was unacceptable and unprofessional. The staff at the tills were not wearing name tags, making it difficult to identify the consultant who assisted me. From the beginning, the casher was impatient, rude, and complained continuously. She expressed frustration about the system being slow and openly stated that I was holding up the queue because I could not remember the exact date of purchase. This made me feel belittled and embarrassed in front of other customers. At one point, she showed me the system and insisted that my purchase was not reflected on the date I was certain I had bought the item. I then requested that she verify the store code, as I suspected it might be incorrect. After some resistance, she corrected the code and eventually located my receipt. This entire process took close to an hour. Throughout this time, her conduct remained unprofessional. She used inappropriate expressions such as “eish” while assisting me, which further reflected a lack of respect and professionalism. What was even more concerning is that a supervisor was present during this interaction and did not intervene or correct the casher’s behaviour. I am also disappointed that a company as large and reputable as Foschini appears to have a system that is not user-friendly and causes unnecessary frustration for both customers and staff. I believe this experience falls far below the standard of customer service expected from Foschini. I hope this matter will be taken seriously and addressed, particularly in terms of staff training, professionalism, and customer handling.