Poor customer service and false advertising in the Clearwater branch

<p>Today was the second time I went to the Foschini Clearwater store to find out that the promotion on Glamglow is false in a sense where when you buy a glam glow product that you will receive a complimentary lip pout lip balm. Then I was told by the amazing consultant Lindi that the barcode has not been loaded on the system. I asked to speak to the cosmetics manager and explained to her that it is the second time that this has happened and she told me there is nothing she can do about that which is very alarming to me. She could have called her headoffice to load it on. She should not be in that position if she can not even think further as to what to do about it. Poor Lindy needs to make her target for the day but her cosmetics manager is stopping her from doing that next thing she asks Lindy why she did not make her target. On Sunday when there was a power failure the stoor was closed from the morning till 2:30 which is 5 h 30 min of sales lost so clearly this store thinks that they are above their customers and that they do not need our money. I have been a loyal customer based on my credit record with this company I will surely be closing my account and will make sure I do not recommend your company to my family and friends. </p>