POOR CUSTOMER SERVICE

On Friday the 25th of September I visited your Tzaneen store where I saw 2 pairs of pants I was interested in purchasing. I took a photo of the pants and the label and I went to Phalaborwa Foschini on Saturday the 26th and gave the lady the relevant information regarding the stock I wanted. I also asked her to call Tzaneen store as I had seen the stock there the previous day. I then left the store. and was called back within 30 minutes and told that she had located a pair of pants and that I had to pay a R50 deposit which I did straight away. I asked her to see if she could not locate the other pair for me, which she said she would.<br> I called the store on Tuesday and was told that they were unable to locate the second pair. I called Tzaneen store and located the pants myself and then contacted Phalaborwa store and asked them to contact Tzaneen with regards to my order. My husband paid the R50 deposit on Wednesday morning and being quite upset about the whole matter he asked to speak to the manager who was unavailable but would be calling back. I returned to the store on Friday, Saturday and Sunday and received no feedback and I am still waiting for the manager to call me.