POOR CUSTOMER SERVICE

I Purchased a vodafone smart tab 3g at foshini n1 city had internal cracks booked in for repairs and they told me its customer negligence my dawter had it for 2-3 months i then booked it in for repairs waited more then 20 Day's i myself had to call in to check if it was repaired girl told me yes went to fetch it the 6 august 2015 and when i came there the tablet was never ever fixed in other words they are telling me my warranty falls away and now i must be quoted for something that was never dropped. disgusting but will take it further with Vodacom .