BK
Boitumelo K
1 reviews | Active since Jun 2012
17 Jul 2015, 09:37
POOR CUSTOMER SERVICE!!!!
Was at your store yesterday to buy a couple of cosmetic items, there were 3 ladies working at that time. We didn't get any assistance even though we were not sure on the things we were looking for but I didn't mind because I was with my friend. Found what we wanted and we headed to the counter to pay and no one was there to assist us. One of the ladies was assisting another woman and the other one kept calling Nthabiseng to assist us and she ignored her until my friend called her and her response was 'Are you calling me?\ We were so surprised and kept quiet
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Foschini's replyOfficial
17 Jul 2015, 12:09Hello BKoenane,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Foschini's reply17 Jul 2015, 12:09
Official
Hello BKoenane,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.