Poor Customer Service

Item: Foschini
Rating: 1
Author: Bonginkosi N

<p>My wife has been trying to renew her card membership with Foschini and our experience has been very poor. They keep on asking us to fax document after document and sending us from one store to another without any help. I would like to get a call from the CEO of this organisation ASAP!</p>

Helpful (0)

Replies (4)

Foschini's replyOfficial

05 Aug 2017, 10:59

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Foschini team

Foschini's reply05 Aug 2017, 10:59

Official

Thanks,

The Foschini team

Bonginkosi N's updateReviewer Update

04 Sept 2017, 12:47

I'm still waiting to hear from the manager, it's been how long now???

Bonginkosi N's update04 Sept 2017, 12:47

Reviewer Update

I'm still waiting to hear from the manager, it's been how long now???

Bonginkosi N's updateReviewer Update

15 Sept 2017, 22:26

Why has no one from Foschini contacted me yet?

Bonginkosi N's update15 Sept 2017, 22:26

Reviewer Update

Why has no one from Foschini contacted me yet?

Foschini's replyOfficial

16 Sept 2017, 10:46

Good day

We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll make sure this doesn’t happen again.

Thanks,

The Foschini team

Foschini's reply16 Sept 2017, 10:46

Official

Good day

We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll make sure this doesn’t happen again.

Thanks,

The Foschini team