Poor customer service

<p> On 8 December 2016, my mum, Premila Govender and I visited the Foschini at Galleria to pay our respective accounts. The queue at the main counter was extremely long with one cashier assisting while the counter at the jewellery and cosmetic section was quiet. We went through to the cosmetic counter where a customer was having her sale rang up. We waited and when it was our turn the lady at the counter,named Sandy asked that we use the main counter. We enquired why as the lady before us was served.She said that a different sales person is only able to log in. We went on to enquire why there was only one cashier at the main counter with a very long queue during peak hour.She went on to say, with a very unfriendly attitude that the cashiers were on break, yet we saw many foschini employees standing around. She went on further to say that we should go make payment in Markhams next door if we have a problem with the Foschini queues!When a colleague came to the cosmetic counter we asked Sandy if this was the sales person who can log in and assist us to make payment. At this point Sandy said something that caused me to send this complaint through.She said " Do I have to answer every little question that you ask?", once again with a loud pitched voice and an unfriendly attitude.</p> <p>We often shop at the store and Sandy is generally unfriendly. I have also noticed that her name has been mentioned in a complaint note by others on Hello Peter.</p> <p>I have complained via the online complaints form as well as called the complaints department.I was assure that the area manager will contact me by 12 December.I have had no feedback yet.</p>