CJ
Charlene J
1 reviews | Active since Sept 2020
02 Dec 2021, 12:00
Poor customer service
I have been requesting for consecutive months i am unable to view my statement via the new process. I have advised i would like to see my full statement but i am unable to. How am i suppose to ensure i make payments if i am not able to view my statement. Should i fail to make payment i get blacklisted, given a bad credit record. All response are they have received my query and will revert back. Their customer service is poor.
Helpful (0)
Replies (2)0
Replies (2)
Foschini's replyOfficial
03 Dec 2021, 12:11Dear Charlene,
Thank you for sharing your experience with us, we're so sorry that you have not been adequately assisted.
We have requested that a customer care consultant from our team get in touch with you directly in order to provide assistance.
Kind regards,
The Foschini Team
Thank you for sharing your experience with us, we're so sorry that you have not been adequately assisted.
We have requested that a customer care consultant from our team get in touch with you directly in order to provide assistance.
Kind regards,
The Foschini Team
Foschini's reply03 Dec 2021, 12:11
Official
Dear Charlene,
Thank you for sharing your experience with us, we're so sorry that you have not been adequately assisted.
We have requested that a customer care consultant from our team get in touch with you directly in order to provide assistance.
Kind regards,
The Foschini Team
Thank you for sharing your experience with us, we're so sorry that you have not been adequately assisted.
We have requested that a customer care consultant from our team get in touch with you directly in order to provide assistance.
Kind regards,
The Foschini Team
CJ
Charlene J's updateReviewer Update
10 Dec 2021, 13:13I would like to update, your consultant can cancel the agreed call for 2pm today, i have decided i will rather leave my house and go stand in a queue and request what my instalment as your online staff does not no the term customer service and the consultant..... arrogant advising me he completely understands my disapppointment but he cannot blame the staff and when i advised i will update my complaint here and to your ombudsman he responded after a minute or less of silence in our conversation if i would like to add more on what i was saying, my words:" i will ensure i shed light on the fact that i have reported my query months consecutively via email and he could only track my final email advising i am unable to view my statement." Please continue to not know how to assist your clients, i will go in store to check what my balance to make my payments on my account.
CJ
Charlene J's update10 Dec 2021, 13:13
Reviewer Update
I would like to update, your consultant can cancel the agreed call for 2pm today, i have decided i will rather leave my house and go stand in a queue and request what my instalment as your online staff does not no the term customer service and the consultant..... arrogant advising me he completely understands my disapppointment but he cannot blame the staff and when i advised i will update my complaint here and to your ombudsman he responded after a minute or less of silence in our conversation if i would like to add more on what i was saying, my words:" i will ensure i shed light on the fact that i have reported my query months consecutively via email and he could only track my final email advising i am unable to view my statement." Please continue to not know how to assist your clients, i will go in store to check what my balance to make my payments on my account.