Poor Communication and Activation

I have been trying to activate a one2one airtime contract for myself and my husband since the beginning of last month. I have spoken to probably 7 different people during this time. Each one giving me different information then passing me on to someone else. When I finally managed to speak to someone who could help me, they completed the request for only one of the numbers. I called back to follow up and the agent said she could not assist me by adding the number to the contract, and that it had to be passed on to sales for them to call me back. I asked for a direct number for sales as the request was urgent, but she could not share this. It has been almost 2 weeks with no response from sales. Terrible terrible service from Foschini and poor internal systems that restrict what each department sees, meaning that customers get frustrated with requests on the same issue to multiple people yet still no resolution. Extremely frustrated!