Poor communication about my online order

So I bought a bag online at Foschini in November around the 24th, paid for it and waited for delivery, The order was updated as processing so I waited for the order, I collected another order that was placed after it and thought maybe they are packed together only when I collected the last one that I notices the first one has not arrived, when I checked on the system it says it has been returned, so I contact the customer care line to find out, how was it returned without me being notified, it turns out it was cancelled, and I wasn't notified about ll of this. No communication none whatsoever, The communication is so poor , So I ask for a rain check I can't get that as well, so I asked the lady if I can take the other bag because they failed to update me about the previous order, They can't give me another bag because the order has been cancelled. The bag was on sale, now it has gone up to its original price I had paid for it, Can foschini take lessons from other shops when it comes to online orders communicate with a customer instead of keeping quite update the customer. Do you guys have a customer care line I wasn't updated about my order . So annoyed