poor and pathetic service

hi<br> <br> i want to complain about foschini/sportscene retail shops,i had an account opened for many years with foschini,decided to close it and instead get a laybye account with them,as i love thier clothing.so i paid up my account,then got the laybye card,did laybyes with them,and not even once have i not taken out my laybye,now i did a laybye at foshcini and sportscene,now somehow the was a mix up between the two shops, but as i am writing this complaint they say and still writing me letters of me owing 249.00,whats worsse when i went to enquire about this they told me to bring a slip,of something i have been wearing its almost old now,went to the guy at sportscene in cape town branch,till today when i go there he tells me my query is being attanded to,since last year september,but i keep getting a letter telling me i owe them,<br> <br> according to my knowledge i paid their laybye,got the clothing and am wearing them,now how come am still owing them,if i got my clothes that i laybyed.this is reflecting very bad on my records,as if i am someone who does not pay any debts.can someone please assist cause clearly the people hired to do the job cannot do it for me.<br> <br> thank you