Poor After sales support, with a saving angel <3

Its really sad, really sad when a customer has paid up their account and has to jump through hops just to get a paid up letter, from the retail store to in Festival mall to the call center agents, you really need to invest in more training so all agents are on the same page, on the ground and int he call centers, having spent the last 3 days requesting a letter with no luck, is really pathetic, you have lost a customer and many more in my circle friends.

I will say thank you to Jessica Maarman, for being the one to finally taking our call today 20/09/19, taking the time to understand our position and the urgent need to assist with the paid up letter, she was not an enemy of progress, but was really willing to listen, put herself in our shoes and assisted with a paid up letter, when most said they could not, or did not want. She has certainly proved the lack in knowledge sharing, she need to head up training and support management in turning things around, if this was an area neglected.

Customer service is just as important as acquiring new customers, most importantly keep a customer happy once you have them, the focus seems to have shifted to new customers only.