POOR ADMINISTRATION - PAY FOR THEIR MISTAKES - WRONGFUL CHARGES TO ACCOUNT

Foschini and TFG really need to either train their employees better or better supervise their accounts/creditors departments. When I made my first purchase on my new account at their Hemmingways store in East London, I asked them to please load a debit order deduction on my account. They gave me forms which I completed in store for them. When the new month started, I started getting smses and phone calls informing me that my account is in arrears. I explained over and over again that a debit order was loaded and that I am afraid to do an EFT payment just for the debit order to go off as well. I couldn't afford a double payment. After a long fight and charges on my account for it being in arrears, I eventually gave up and paid the account. To date they have not loaded a debit order deduction. Come end of May, I paid my account via their website on the with EFT and online banking. No issues. Then on June 30th I did the same, only this month I am receiving smses and phone calls that my account has not been paid yet. Today is the 9th and I have now received yet another sms. I called them and they cut me off mid sentence. I have now emailed them proof of payment made on 30 June. I really hope these people do not end up charging my account again. Really getting sick and tired of their poor admin. Seriously just want to pay up my account and feel like I won't ever shop there again. Now I see so many reviews of people struggling to close their accounts as well, just makes me even more negative.