Poor Admin

My account was active(open) as from the 22nd of October 2021.

I was advised by the TFG call centre that they do not process debit order request, therefore I have to visit one of their branches.

First week of November, I visited the west street branch.The debit order was suppose to run today i.e 1st of Dec 2021 however, it hasn't.

After work I had to rush to the west street branch and follow up. I was told that they don't have any record on the system. Yet, I filled in a form and submitted a copy of my ID book.

I was asked to complete the form again which to me does not make sense. Why should I complete the same application twice? My guess is that my debit order request was not submitted to head office.

You are messing with our credit scores!!! *********** to its core. We are in the middle of a pandemic, we cannot be roaming around unnecessary to pay accounts. Move along with the times.