Policy on account has automatically cancelled

<p>Hi. </p> <p>I opened me a foschini account some time ago and it was a must to take restrenchment cover on this account. i have been retrenched at work as at the end of August 2016 i handed in my documents at the store and they fax it away. its been two months later and their call centre agents phones me everyday for payment on the account and if there is no one that can pay the account for me. i tell them over and over i have been retrenched and i have cover on my account. after my momy gets a call from Foschini to ask if she would like to add a retrenchemnt benefit to her account which she was under the impression she had all the time the girl said not she doesnt. we done an investgation and found out that both our retrenchment benefit has been cancelled automaticly in 2012 (two different people / customers) and both our benefits has been canceled same year. the girl could not tell us who canceled it and someone would be in contact with us (which we still waiting since 9 december 2016.</p> <p>i am not working and i answer their calls everyday and everytime i must explain and ask them the same things its never noted the one callcentre person told me you never ever had the retrenchment benefit on your account .. which i said i did have and im sure that i did. i was then told thats not their propblem i must pay my account. </p> <p>its so difficult to cancel a mag on the foschini account why is it so easy for them to automatically cancel this benefit. </p> <p>i have a sport mag and im not even a sport person i have been asking them over and over who activated this no one gets back to me. </p> <p>i want to know who cancelled my retrenchemnt benefit in 2012 and who gave them permission to do so...looks like they have done it to others as well. they do not communicate with one another i must explain myself over and over again. two months later !! i gave the same paperwork into ackermans and they got back to me within a week letting me know all is in order!! why do i have to fight and be harassed every day. i answer all their call and havent been doing so now for two day because they call 3/4 times a day. they everytime tell me i must contact the store which i have done i didnt run away i explain myself 10000 times. </p> <p>I want answers!! </p>