Please teach your staff how to speak to customers

I recently had an insurance claim to replace 2 rings at american swiss , I was advised I could use the value of the voucher ( R18 000 ) on anything , I spent hours going to 3 different stores and eventually spent a few hours in Sandton , when I was ready to redeem the voucher there was a problem as they wanted to only replace the rings for the same rings quoted ( which I may add they only had in Rustenburg ) . My insurance advised me that I could use the money on any jewelery so I phoned Patricia ... The way this lady spoke to me was appauling , I dont know what company would ever let a lady like this talk to customers .. I totally understood that the insurance hadnt given her the authorisation to make it an open voucher but there is a way that you talk to customers and this lady has no idea how to ... The other lady who I spoke to Irma was such a nice pleasent lady , I honestly advise you to rather give Irma the manger postion and get rid of Patricia , this lady needs to learn how to speak to customers , after all without us she wouldnt have a job. I will make sure my insurance and every other insurance dont use TFG regardles of the 25% discount they receive