PLEASE CANCEL THE INSURANCE AND CLOSE THIS ACCOUNT - Acc ***

<p>My husband paid up and closed his Foschini account in 2015, at the time we were told that seeing we bought phones on the account, we will have to cancel the insurance first before Foschini can closed the account, we were given details for an insurance company to contact, we sent a letter requesting the insurance to be cancelled and we called and was assured that the insurance would be cancelled.</p> <p>2 months later we were still being sent sms reminders to pay Foschini, we went back to the store at the Glen and we informed the people at the store that we had sent through the cancellation request but the insurance was still not cancelled. We tried calling the insurance company from store to no avail, we left to resend the documents to the insurance company we tried calling again and returned to the store, where we were assured that they will follow up and have the insurance cancelled as we had already had sent through the cancellation documents twice. Now 2 years later my husband has been receiving final demand notices saying that he has to pay R60 immediatley or will be handed over. We have contacted Foschini's call centre and spoke to 3 different supervisors that assured us that this issue will be resolved and the account would be closed and the insurance cancelled.A call was logged Ref no - ********** 601 but to date there has been no movement and no communication as to what is happening yet we are constantly receving messages that we must pay over R500??? Because we have to ensure that insurance must be cancelled from an external party yet the account is held with Foschini and the phones were bought from Foschini, why is the onus on the customer to cancel the insurance when the insurance was taken out in a Foschini store. This account needs to be closed and the insurance cancelled with immediate effect as we will not be held accountable for the accumulation of insurance costs after we did what we needed to do to get this cancelled. FOSCHINI PLEASE ACTION ASAP</p> <p> </p>