CJ
Charlize J

1 reviews | Active since Apr 2018

10 Apr 2018, 02:42

****ed off new customer to FOSCHINI !!

so i have a foschini account and initially they told me that i need to pay 15% until first payment made and thats what i did when purchasing so they advised on 1ST April the 15% will fall away and guess what ? it didnt!

so today i wanted to purchase a cellphone and then they advise me that i have to pay 30% on the phone that moment, i then went to ask the manager whats happening as i made the payment already and then they tell me that i will always have to pay the 30% to a phone purchase even if the 15% falls away.

like what the f*ck ! That was the first i heard about it , nobody ever explained this to me, like you open an account when you really need something then you get you something

but this right here is ****ed up ! how on earth should u always have money when u make a purchase i mean what is this called an account for and to initiallyu build up a credit for yourself. then on top of it this ****ers tell me that this will stay so , its the most pathetic service and experience ever for a new customer! I WILL NOT EVER RECOMMEND THIS ****ERS

Im definetly a new customer that will be cancelling soon !

#****ED-OFF #TFG-IS****EDUP!

0
Replies (1)
Foschini
Foschini's reply10 Apr 2018, 10:49
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. Please specify whoch store you dealt with and we will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG