JH
JACOB H

1 reviews | Active since Nov 2015

17 Mar 2017, 12:17

PILLAR TO POST ROM FOSCHINI CUSTOMER SERVICE

<p>A few day ago i app**** for an credit limit increase at FOSCHINI FESTIVAL MALL KEMPTON PARK. I did not receive any feedback so i had to take it upion myself to follow up with customer service. I was told i did not tick the customer service option i only ticked the automatic increase option. I went back to the store with my bank statement and proof of id to rectify this. I then ticked the op[tions wanted and the lady assured me that the email will be sent, I then again called customer service this morning and im told they havent received an email, upon calling the festival mall branch the ladies insist that they sent out the email. People, i have already went to the store three times, and when i call customer service and the ladies at the store every time i speak to someone new and have to explain myself. Im at a point of frustration now. ****s helped themselves to my phone and i desperately need to purchase a phone, my account is up to date and i handle it quite well. Please, i am humbly asking for a credit limit. May i not be made to labour for this. I have been a loyal customer. Please. I even emailed Rozanne Ovies to help with my query to no avail, may i please have a credit limit increase i want to purchase this weekend. Please dont make me go back to the I am tired.</p>

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Replies (1)
Foschini
Foschini's reply20 Mar 2017, 16:00
Official

Good Day,

Thank you for bringing this query to our attention . We do apologise for any inconvenience caused . Your query has been logged and escalated to the Accounts department to investigate and provide feedback directly to you within 24 hours.

Your patience and understanding is much appreciated.

Regards

TFG