SS
Sibusiso S

1 reviews | Active since Oct 2017

04 Apr 2019, 12:45

Phone insurance.

It really frastrate to be taken for grated. Last year I bought a phone on one of the TFG shops and after 2 days I was called by the TFG agent and offered me a phone insurance, and yes I took it.

And everything was explained easily that the day I lose my phone "All they need is Affidavit from the police station, IME numbers and ITC number from the network provider and all that I submitted but now its been 3 weeks they busy taking me back and forth they dont want to pay while I insured 3 phones with them this is not fair since well I was paying to avoid not having a phone if it happens I lose one.

This is a ******** offence since well they are bridging a contract.

Why should I wait for so long before I can get an answer if they will pay or not.

I would really advice people to not to join any TFG Insurances these people they only want money from us.

0
Replies (1)
Foschini
Foschini's reply04 Apr 2019, 16:40
Official
Good Day
 
Thank you for bringing this to our attention.  Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
 
TFG

Best regards,