Phone in for repairs for 3 months

So my phone is insuranced by foschini the same place where I bought the phone. I bought the phone last year and it has been sent away for the second time. 1st time I also had to phone every week for my own damn phone. Now the phone switches off by itself and suddenly does not fully operate again (as simple as that statement is) I took the phone in the 1st week of Jan it's not the 2nd week of Feb and phone hasn't even been touched yet. It's a Samsung J2. So I phoned 3 weeks after I first dropped the phoned (because no one ever got back to me since then) they told me they are awaiting a statement so the guy that's works for foschini cw sends it in AGAIN ... then they called me and I gave them a statement over the phone AGAIN ... 2 weeks later I called AGAIN and told me they waiting on the statement AGAIN ... today 15 Feb AGAIN asking for a ****en statement ... The phone software does not operate it was reset and keeps asking for a email address and password but IT DOES NOT WORK I even tried making 3 new accounts it still doesn't not and the charging block does not work ... WHAT MORE DO YOU NEED TO KNOW AFTER MONTHS !!!! ???? If the phone is charged it goes on ... I don't understand why the he'll this is taking so damn looooong! ?