phone booked in for repairs

i bought a phone at total sports in kempton park after 2 months i had a problem with the phone so on the 27th december 2014 i took it back to the store so it could be booked in for repairs, the gentleman there said i must take it to foschini because they don't have the book used to book in the phone so i went to foschini they said the repair department only opens during the week so i must bring it back on monday,my aunt took it in. they said the phone will only go for repairs on the 5th so i accepted that.<br> i received a miss call from them on saturday(07.02.2015) then i called them back yesterday(09.02.2015) the gentleman took down my details and said he will check for me then call me back at 4pm i still had not received a call so i called him back and he told me that he is still busy but he promised that he will call me before the end of the day, but still received no call.<br> i am not happy at all,because my phone has been with them for more than 5 weeks now and during that period no one cared to call and give me feedback on what is going on with my phone, the guy made a promised he failed to keep and that is not the way to treat a customer whether young or old