Pettiness over R35!!!!

As a customer who has been an account holder with Foschini for more than 7 years, and have made payments on time for the duration of holding the account, I am DISGUSTED with Foschini accounts department. <br> <br> I made an account payment of R 730 in December (due on 1 Jan) , and didn't realize I was R 35 short. As soon as this was brought to my attention by a phone call on 12 Jan, I made the payment of R35 on 25 Jan along with the subsequent installment. (I had asked the accounts department if they would like me to make the R35 payment immediately, or whether I should include it in the next installment. They indicated that it would be better for them that I make one payment at the end of January.) I received my January invoice and was charged R 76 interest. This was reversed in February - only to see on the February statement that I was charged R58 on an account that was now up to date, as well as R20 for their phone call made to me, R 2.85 for an sms, and R 20 for a letter sent to me. All over an amount of R35!!!! For which the date of payment had already been agreed with them!!<br> I would hate to see how they treat new customers if this is how they deal with a long existing customer!!