Payments for a cell phone I dont have.

Good day,

I would to write a review about Exact, which is part of the Foschini group. I bought a cell phone from exact on the 27th November 2019 on my Foschini Group account. I started experiencing problems with the phone within a month or so of purchase. I then decided to take it back to the store with a perception that there was a factory fault on the phone. The phone was very slow and it would, more often than not, freeze and I would then have to restart the phone.

I took it back to the store on the 06th of January 2020 and from then, I started doing follow ups with the store and till today I still haven't received any joy and a satisfactory response as to what happened to the phone and what is the way forward.

I would like ask the Foschini Group if I will ever get any assistance with regard to this matter, and my biggest concern at the moment is that "I AM PAYING FOR AN ITEM THAT I DO NOT HAVE OR USE"

Disappointed!!!

P M