Payments are not reflecting on Foschini Account

<p>I am seriously disgusted by the poor service that I have experienced in this regard – I have been sent from pillar to post by the customer service department at which I dealt with some *********** people. On the 27nth of March I made an electronic payment on my Luella account an amount of R1010.00 to which brought my balance to R4999.92 and credit to buy was at R6565.00, on the same day (27 March 2016) I made two purchase one amounting to R99.95 second was R451.95. because I was using a Luella account I was advised by consultants at Foschini that I needed to changed my card to a Foschini account as Luella is no longer, I was assisted by a gentleman called Muna from westwood mall in Durban who went out of his way to ensure all this was done – however when the transfer of my information from Luella account to Foschini card was being transferred the</p> <p>payment did not reflect on the new card “Foschini account” – payment of R1010.00 because payment was done on Luella account.</p> <p> </p> <p>On the 31 March I made another purchase of R428 @ total sport in westwood mall Durban then on the 1 April I made purchase of R569.70 – to my surprise I was now my balance was R7556.02, how this could happen is totally beyond me..</p> <p> </p> <p>I then spoke to Muna and he called your customer service – lets just say the call was unpleasant , I was then advised it would be fixed and I would receive a call within 2 days – well im still waiting for the call and that was on the 1 of April – I then took it upon myself to go back to Foschini – again I was assisted by Muna who had to put me through to customer services – I then was advised by the consultant that unfortunately my payment was not reflecting on my Foschini account but on my Luella (basically it was still sitting there – hence the high balance) I was advised again that it would be fixed and until this day it has not..</p> <p> </p> <p>I really don’t know how difficult is it to move the payment from one account to the other – funny enough when transfer was done all my information including the balance was transferred, why could this not be done?????</p> <p> </p> <p> I went back again, to Foschini and I spoke to a gentleman called Simphiwe who said he will escalate this issue – he did phone back the following day but he said that I did owe R7556.02 as per your account department. Now its either im stupid or your whole account department is because if my purchases from the 27 March -01 April amount to R1549.60 (all together) and my balance after the payment made was R4996.42 – how the Hell did you guys get to an amount due of R7556.02??? because R4996.42 + R1549.60 = R 6545.92 – this should be my balance. What I see here is whoever did the transfer did a total “F” up and now no one is taking ownership and no one is fixing it. I have all the slips everthing</p>