Payment

I'm really upset with the service I am receiving from Foschini. On the 4th of May 2015, I made a payment of R400 via cellphone banking. I have paid my account over the past few months via cellphone banking and never had a problem up until yesterday. I received an invoice stating no payment for the previous month was made. I have proof that I paid my account as I have the sms on my cellphone confirming a payment made and the reference is Foschini. I have tried from 9am this morning (01/06/15) to call the call centre for assistance but could not go through so I went to the store at the Pinecrest Mall and they could not assist me either. I then came back to my office and tried calling the customer care number but still cannot get a hold of anyone until now. If I do not get feedback ASAP I will take this matter further as this is unacceptable. I am considering paying off my account and closing it permanently.<br>