paying for your incompetence

So since last year I have been trying to make an arrangement to pay my account and it has been rejected every time because you want a certain amount and if you do not get that, it is a problem. my account sky rocketed because the statements come now and then and then i find out i have insurance policies on the account that i never signed for or received policy documents for. now the kicker is as much as I pay my account balance stays the same.Unless your interest is charged weekly it makes no sense.<br> I found out today my account does not get updated. So now not only must I pay I must also call every month to ensure you update my account.I am looking forward to paying off my account and never doing business with you ever. you are a bunch of *********** ******. kindly sort yourselves out because I refuse to be ********** any longer. And urge your customer service people to stop lying. Get it right I do not hang up I just do not answer my phone, because I refuse to engage any further with your rude people. And since my arrangement does not meet your standards get donations from your staff so we all my pay account off, R10 from everyone would cover my account right?