PAYING FOR A SERVICE YET NOT GETTING IT

I have tried several times on several portals incl the TFG online service to get in contact with Tfg with regards to me paying the Platinum benefit yet having not received one magazine or update as to why I have not received it,i have been having the account for almost 3 months and have not received a statement either as requested. I am very disappointed as I have been making a lot of effort to call but never get any help I also got a message saying I will be contacted shortly last week already and still have not been contacted please help me understand because I am very disappointed and upset about this. I still manage to get calls promoting other products and each time I tell them my problem but no one has noted it or even tried to do something about it. please assist urgently. I want all 3 months magazines and statements asap otherwise I want my money back for that platinum benefit