Pathetic Services - Where is my phone?

Order no. p***<br> <br> On the 27 February 2015 I place an order online for a Refurbished i-phone 4, The order arrived on the 04 March, I opened the parcel only to find that the phone's volume button on the side was malfunctioning (volume was going down automatically) & the phones speaker was not working at all (couldn't hear the person on the other line), <br> <br> I took it to the nearest Foschini Store within the 7 days return policy. I spoke to a lady by the name of Sibongile who advised that she will get ahold oh her \Area Manager"& she'd advise me of the out come. I waited 3 days for her to call me back"