Pathetic Service from Foschini and Mobicell

On the 22 April 2019 I took my Mobicell R6 cellphone back to Foschini Protea Glen Mall. The phone was only in use for 6 months and it started giving me problem. I requested for the phone to be repaired

On the 31/04/2019 I received an sms stating my phone was booked in for assessment. i waited for more information but nothing, after a month I went back to the store to enquirer and was informed that the repair process takes a month. I questioned them to say why was I not told when i called to get feedback, i didn't get an answer.

Now almost 2 months later still no update on the status of the repairs. I called the store and spoke to Tumi who informed that Mobicell said they called me about a fee I needed to pay because my phone has a password. I informed her I never got the call and have been waiting for Tumi to get back to me since in the morning.