pathetic service from cellphone consultant

I purchased a phone from foschini in pinetown on 8/06/15 and took it to the west street branch on the 10/06/15 due to the phone freezing and loosing signal, I stood in the Que for more than 20 minutes then was assisted by Desiree who was more interested in complaining about work issues with her colleague ****ha instead of assisting us, she took my phone in gave me a copy of my proof of purchase and I left , nobody phoned me to give me feedback on my phone when I called the repair centre they told me my phone was rejected due to there being dents and scratches which to me is a surprise because I had the phone for 2 days and hardly used it in that time because of the faults <br> Foschini being such a recognised company should get proper trained staff to carry out their duties accorsingly and give better service I have paid for a phone which has faults and I cannot even get proper assistance this is pathetic<br>