Pathetic Service Foschini

on the 31 July 2020 we purchased a cellphone from foschini store and the terms and conditions was 7 day policy if anything happens and 2 month waiting period regarding repairs. on the 10 August 2020 it switched off and did not come back on . started switching off and on by itself. we went into the store and told them it could be a software problem. the manager did not want to listen when i was telling her the problems she kept turning her back and walking away and insiting on the 7 day policy. the manager was speaking to me loudly and rudely infornt of other customers. she did not tie her mask on appropriately and was shouting and speaking to me which is an offence regarding her mask. due to her not resolving the problem she kept making me wait unattended in the store, she walked out of the store, other staff members had to call her on the cell phone to let me have the area managers number or for her to assist me. which she commanded them not to give me the number. i was left waiting and waiting in the store. when she did turn up she threatended me by saying that "she has a brother who is a policmen and she will call him" i then left the store and approached another branch and was given the area mangers number. speaking to the area manager she went on abou the 7 day policy. she was siding more with her manager then listening to what i as a customer endured in their store. she spoke about tking the phone back in the store and epediting the phone repair and they were gonna phone etc....on reporting her manager speaking to me a cusomter with her mask not tied around her mouth area like the mask was designed for , she insisted on tellin me repeatedly that as long as she has a mask on her face she does not see it as a problem. rude service, rude attitudes , no customer care nothing . pathetic service and binding customers to a 7 day period of buying a cellphone in retail store what happens to us if it falls just outside the 7 day period? the phone was bought cash. the phoine was being used as a medium to collect school work for our kids. So how do you wait 2 months for something to come back? are we suppose to inucurr costs and buy another phone. I have been discriminated. Matter to escalate to the Human Rights Commissioner.