Pathetic service.

Hi there, I called in to your customer care line just to find out your banking details with my account number so that I can pay via my cellphone. The agent asked many questions whereby I didn't remember some and it was blocked due to not knowing these security questions, the main and latest questions I clearly remember, but older things on my portfolio I didn't, now you require me to send all 3 copies of my Id's and bank statement, this is totally ludicrous as I called in for banking details to make a payment. I am refusing to do so, you may close this account, after the account was blocked then the agent mentioned just go to Google and get Tfg banking details there, use the number at the back of your card as a reference. Why couldn't he just do that in the 1st place. I called 3 other call centers looking for my banking details also, 1,2,3 just like that I received it, not this bull ****. I'm utterly dissapointed and since I have the banking details, I will gladly settle Tfg's measly small balance and feel free to close my account.