Pathetic Service

My mum is a pensioner, sha had her Foschini account for many years, after my Dad past away I settled her account a months before lock down, I spoke to the consultant at the store and she assured me that account is settled, this month my mum received an account for R60, apparently there is a fee to keep the account open, this fee was R20, then because she didn't pay this R20, they issued a letter of demand that cost R40 which I did not even receive. I find this totally ridiculous, this is how the Foschini group appreciates its loyal customers, this is a pathetic way to treat you customers, you don't seem to appreciate the fact that during these difficult times we have still paid up our account now you bill us for bull****, i demand that this useless charges be reversed and you clearly don't need my business, so close my account immediately.